DATA PROTECTION

As part of using its services, including those accessible on its website, mobile site, and mobile applications, La Collection des Hôtels du Vignoble, acting as the data controller, may collect and process personal data concerning you, either directly or through its subsidiaries.
La Collection des Hôtels du Vignoble is a SAS with a capital of €132,000,000, registered at the Paris Trade and Companies Register under number 92054821100019, with its registered office located at 43 rue Raynouard, 75016 Paris, and operating under the commercial brand Les Sources.
La Collection des Hôtels du Vignoble is committed to respecting the privacy protection rules of its customers, loyalty programme members, prospects, and visitors of its websites, mobile sites, and mobile applications. All personal data processing carried out as part of the services provided complies with the local regulations on personal data protection, particularly the provisions of the French Data Protection Act (Law No. 78-17 of 6 January 1978, as amended) and EU Regulation 2016/679 on the Protection of Personal Data (GDPR).
La Collection des Hôtels du Vignoble also implements appropriate internal procedures to raise awareness among its employees and ensure compliance with these rules within the organisation.

La Collection des Hôtels du Vignoble is committed to ensuring a high level of protection for the personal data of its customers, prospects, users of its websites, mobile sites, and mobile applications, and anyone else whose personal data it processes. La Collection des Hôtels du Vignoble undertakes to comply with the applicable regulations for all personal data processing it carries out. In particular, La Collection des Hôtels du Vignoble commits to respecting the following principles:
Your personal data is processed lawfully, fairly, and transparently (lawfulness, fairness, transparency).
Your personal data is collected for specific, legitimate, and explicit purposes, and is not processed in a manner incompatible with those purposes (purpose limitation).
Your personal data is adequate, relevant, and limited to what is necessary for the purposes for which it is processed (data minimisation).
Your personal data is accurate, kept up to date, and all reasonable measures are taken to ensure that inaccurate data, in relation to the purposes for which it is processed, is erased or corrected without delay (accuracy).
La Collection des Hôtels du Vignoble implements appropriate technical and organisational measures to ensure an adequate level of security based on the risks inherent in its data processing operations, comply with regulatory requirements, and protect the rights and data of individuals from the outset of the processing operations. Furthermore, La Collection des Hôtels du Vignoble contractsually ensures the same level of protection for personal data with its subcontractors (service providers, suppliers, etc.).
Finally, La Collection des Hôtels du Vignoble commits to respecting any other principles required by the applicable data protection regulations, particularly concerning the rights granted to data subjects, data retention periods, and obligations relating to cross-border data transfers.

As part of our relationship, you may provide us with your personal data through various means, including on our websites, mobile site, and during your online browsing, purchases, bookings, by filling out various data collection forms, subscribing to the newsletter, submitting an application, posting comments on our social media pages, contacting La Collection des Hôtels du Vignoble, or providing us with your personal data in any other way.

Your data is primarily used for purposes related to bookings, providing specific services or benefits: accommodation, prospecting, loyalty, promotion, commercial information, satisfaction surveys, organising competitions, new services and products aimed at enhancing your customer experience in our establishments, statistical studies, recruitment, after-sales service, processing your requests and/or complaints, and ensuring the safety of stays and the prevention of fraud. In addition to cases where your consent has been obtained (notably for sending you personalised offers), the processing of your data for the above purposes is necessary:
• to ensure the execution of the accommodation contract,
• to comply with a legal obligation (such as police registration forms…),
• for the legitimate interests pursued by La Collection des Hôtels du Vignoble (e.g., developing new services and offers, enhancing the loyalty programme, improving customer service…).
More specifically, your data is used:
• to enable you to access all the services or benefits available on La Collection des Hôtels du Vignoble’s websites, mobile sites, and mobile applications: creating a user account, e-newsletter, managing bookings, assistance and complaints, managing the loyalty programme, etc.,
• to allow you to browse our websites,
• to tailor our information, notifications, offers, and other services to your interests,
• to enrich the data by sharing certain information with preferred commercial partners in order to improve our understanding of your interests and send you personalised offers and other services (subject to your prior consent, where required, and your right to object, in accordance with the rules on direct marketing).

 

RETENTION PERIODS

La Collection des Hôtels du Vignoble commits to retaining your personal data for no longer than necessary for the purposes for which it is processed. Additionally, La Collection des Hôtels du Vignoble retains your personal data in compliance with applicable retention periods imposed by current laws. These retention periods are determined according to the processing purposes and take into account legal provisions requiring specific retention periods for certain categories of data, as well as any applicable statutory limitation periods.

RECIPIENTS OF YOUR DATA

 

Data collected on La Collection des Hôtels du Vignoble’s websites, mobile sites, and mobile applications may be shared with authorised personnel of La Collection des Hôtels du Vignoble, its partners, or its service providers, for the purpose of fulfilling all or part of the services mentioned above. We remind you that, in this context, La Collection des Hôtels du Vignoble requires its service providers to implement strict confidentiality and data protection measures. Furthermore, as with any hotel service provider, in accordance with applicable laws and regulations in France, La Collection des Hôtels du Vignoble may be required to provide personal information to French public authorities (police, gendarmerie, etc.). This is the case, for instance, during the completion of check-in formalities at our establishments by transmitting the police registration form.

RECIPIENTS OF YOUR DATA

 

Some of the recipients mentioned above may be located outside the European Union and may have access to all or part of the personal information collected by La Collection des Hôtels du Vignoble for the purpose of fulfilling the accommodation contract. In this case, La Collection des Hôtels du Vignoble commits to ensuring the protection of your data in accordance with the strictest rules, including the signing of contractual clauses based on the European Commission’s model, or any other mechanism compliant with the GDPR, whenever your personal data is processed by a service provider located outside the European Economic Area, and the country in question is not recognised by the European Commission as providing an adequate level of protection.

In accordance with the applicable data protection regulations, you may, at any time, exercise your rights of access, rectification, erasure of your data, as well as your rights to limit processing, object to processing, and data portability.
Additionally, you have the legal right to define guidelines regarding the fate of your personal data after your death. Moreover, any minor at the time of personal data collection can request the erasure of their data as soon as possible. These rights can be exercised by mail to the following address:

SAS La Collection des Hôtels du Vignoble
16 cours Albert 1er
75008 Paris

In this context, we kindly ask you to include the necessary information to identify yourself (name, surname, email) and any other information required to confirm your identity.
For some specific services, these rights may be exercised directly online (e.g., managing your bookings).

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) in case of violation of applicable data protection regulations, notably the GDPR.
La Collection des Hôtels du Vignoble will collaborate when necessary to ensure the exercise of your rights or to address any of your questions or complaints.
You also have the right to object to the processing of your personal data for marketing purposes. When required by law, your data will only be used for marketing purposes after obtaining your explicit consent.
Additionally, if you no longer wish to receive La Collection des Hôtels du Vignoble’s electronic newsletter by email, you can click on the unsubscribe link at the bottom of each communication.

La Collection des Hôtels du Vignoble strives to continuously improve its electronic services to make them more accessible to customers, potential clients, and visitors. For example, the website provides 24/7 access to online reservations and services.

To continuously improve the quality of services offered on its sites and their alignment with your expectations, La Collection des Hôtels du Vignoble may use “cookies,” text files that help identify your device when you connect to one of our services. The use of cookies or trackers on your device (computer, tablet, smartphone, etc.) allows La Collection des Hôtels du Vignoble to collect information and personal data. Depending on your device settings, cookies enable, among other things:
• the use of the main features of La Collection des Hôtels du Vignoble’s sites,
• optimisation of our websites and detection of potential technical issues,
• remembering your choices and preferences and personalising your user interface,
• generating statistics for traffic management and use of the different elements on La Collection des Hôtels du Vignoble’s websites (sections visited, user journey), to improve the sites’ usability and the relevance of the services offered,
• evaluating the effectiveness of our advertising campaigns by counting and assessing the number of sales and clicks in relation to our advertising investments,
• knowing the content of the pages you visit, the availability searches you make, the information you’ve chosen to share when registering on other sites, and the pages and websites you’ve visited,
• sharing information with other websites to offer relevant ads and announcements,
• sharing information on social media.
Depending on your settings, some trackers may be set or read by third parties (advertising providers, communication agencies, etc.) for La Collection des Hôtels du Vignoble.
At any time, you can adjust your cookie settings. For more information on the use of cookies by La Collection des Hôtels du Vignoble, please consult our cookie policy.

Ensuring the security and confidentiality of the personal data you provide us is a priority for La Collection des Hôtels du Vignoble. We implement all necessary technical and organisational measures, considering the nature, scope, and context of the personal data you share with us and the risks associated with its processing, to safeguard the security of your personal data and, in particular, prevent accidental or unlawful destruction, loss, alteration, disclosure, intrusion, or unauthorised access. You can thus be confident in making secure payments for your bookings.
We offer a secure online payment system using the latest technologies. La Collection des Hôtels du Vignoble fights against identity theft online. For example, we use a fraud detection system for credit card payments. This system aims to protect you in case of loss or theft of your credit card.
The security and confidentiality of personal data depend on everyone’s good practices. For this reason, we encourage you not to share your passwords with others, to always log out of your profile and social accounts (especially in case of linked accounts), and to close your browser window after each session, particularly if accessing the internet from a shared computer. This will prevent others from accessing your personal information.
We strongly advise against sharing or posting documents from La Collection des Hôtels du Vignoble containing your personal data (e.g., your reservation number) with third parties or on social media.

La Collection des Hôtels du Vignoble does not collect or process personal data relating to children under 18 years of age without prior consent from the child’s parents or legal guardians.
If personal data about children is collected via La Collection des Hôtels du Vignoble’s website, applications, or mobile sites, parents or legal guardians may object by contacting us at the address provided at the bottom of this page.
Furthermore, as mentioned above, minors at the time of data collection can request erasure of their data as soon as possible.

On several pages of the websites of SAS La Collection des Hôtels du Vignoble, you are offered the possibility to click through to access other websites of different companies. We recommend reading the privacy policy of these sites, which are outside the responsibility of SAS La Collection des Hôtels du Vignoble, as the conditions on these sites may differ from the terms of SAS La Collection des Hôtels du Vignoble. SAS La Collection des Hôtels du Vignoble will not be responsible for the processing of personal data by these other websites.

La Collection des Hôtels du Vignoble reserves the right to modify this Data Policy at any time to ensure its compliance with applicable laws.
Any changes will not affect purchases made previously on the site, which will remain subject to the Policy in effect at the time of purchase and as accepted by the user upon validation of the purchase.
Users are invited to review this Policy each time they use our services, without the need for formal notification.